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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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This podcast focuses on helping Founders, business owners, Commercial directors, and CFO's make informed decisions when it comes to marketing. The podcast is designed to give non-marketing professionals the tools and knowledge to optimise their customer purchase journeys across online and offline touch points in order to see a real impact on their bottom line. It covers all marketing related topics, including customer journey mapping, SEO, paid search, UX, CRO, content marketing, neuromarket ...
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From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The show looks at B2B success in a variety of ways, all with a focus on the intersection of sales, marketing & technology. Guests will represent brands, consultancies, and platforms that enable B2B marketers to do their best work.
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Catalyst, a Launch by NTT DATA podcast, puts humans at the front and center of digital transformation. Each week, we feature thought leaders who share their insights on reinventing digital experiences, enhancing customer journeys, and driving innovation in the enterprise. From platform transformation to the latest advancements in AI, our guests delve into the challenges and triumphs of digital transformation, emphasizing the critical role of human ingenuity and leadership.
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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Real Food Brands Strategy Podcast: Tips to Help Food Entrepreneurs Build a Strong Brand That Stands Out
Katie Mleziva
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Looking for ways to grow your natural food business or farm business into a strong local, regional or national brand? Find actionable tips and insights from your Food Brand Strategist, Katie Mleziva, to DEFINE, ALIGN, & ACTIVATE your brand strategy to set your food brand apart and align everything you do around that North Star. Focusing on cohesive, compelling, and consistent food branding will help you build a business you love and make meaningful connections with your ideal audience, team, ...
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A monthly podcast created by Relay Network that features cross-industry experts sharing their approach to driving meaningful and powerful customer engagement. Gain usable insights and strategies in under 30 minutes!
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The experiences of customers, patients, citizens, employees... are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com
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A Manufacturing Marketing Podcast
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Build a Signature Empire | The Estela Kelley Show | Online Business with Focus, Strategy, and Systems
Guiding ambitious women as an Online BusinessWoman to profit with strategy, action, and flow
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Welcome to The Estela Kelley Show | Build a Signature Empire, the go-to podcast for ambitious, purpose-driven women ready to simplify their online business journey and build their Signature Empire with focus, strategies, and systems. Hosted by Estela Kelley, a seasoned online business coach and entrepreneur this podcast is designed for women entrepreneurs seeking to: • Overcome overwhelm in their online business ventures. • Discover and harness their authentic brand to stand out in their fie ...
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The UpStream Life offers an editorial approach to content creation that focuses on capturing the intellectual foundations of an organization. While social media and marketing content are important, our approach prioritizes storytelling that resonates with stakeholders. Our experienced team of writers, filmmakers, and editors works closely with clients to create narratives that capture the essence of their organization. By emphasizing conversations that truly matter, we believe our approach c ...
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Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...
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Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).
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We shorten the learning curve of business ownership by bringing on entrepreneurs, leaders, and innovators to share their stories, challenges, leadership practices, and winning strategies. Welcome to ‘The Business Owner’s Journey', the podcast that’s here to help you navigate your way in the world of business ownership. Hosted by 20+ year entrepreneur, Nick Berry. Nick interviews entrepreneurs, leaders, and innovators to share their personal stories, challenges, leadership, and strategies fro ...
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Post-Purchase Success is the podcast series from parcelLab; the place to learn how brands and leaders in e-commerce have transformed their post-purchase experience. Each episode, we'll be speaking to experts from the e-commerce and retail world; getting their thoughts on the latest trends and developments. We'll also be finding out about the challenges that they've faced, to give you some inspiration to deal with the challenges that you and your business might be facing too.
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Live Chat with Jen Weaver is your go-to resource for quick, actionable insights into customer support operations. Designed for decision-makers on support and services teams, we deliver bite-sized episodes that dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
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Welcome to the Digital Ninjas podcast for the people in the ecosystem of digitization who are inter-connected by data and technology initiatives, creating, using and improving informational assets to deliver value. We discuss digital components and data topics, share best practices, and professional development all of which are filled with inspiration and fun. Joining you on your data journey! Take a listen. Share a listen (repost or share a link). Like this podcast. Leave us a comment. Subs ...
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Amanda Yaniz, Director of Marketing and Kelsey Ramsey, Director of digital strategies discuss all aspects of being an independent insurance agent other than writing insurance policies. This means we will cover topics about digital strategies, sales, marketing, agency management, agency growth strategies, and so much more.
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The adventure cycling and bikepacking podcast. Join us as we travel the length and breadth of the UK, seeking out the very best off road riding in the wild and wonderful British Isles. We’re seeking out the riders, route masters, gear designers and creatives that help us get the most out of leaving the tarmac behind. Our introductory series explores the fundamental concepts of what it means to ride off road; exploring cycling history, how new communities are being born all over the country a ...
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My name is Bry Willis. Here you can find my thoughts on topics ranging from business transformation strategy to enterprise business architecture to transformation implementation and adoption. I view transformation through a customer experience lens to solve business challenges and leveraging technology to enable solutions. Here I share decades of my experience in corporate and management consulting contexts, from my beginnings as a technologist through to my time as a consultant and advisor. ...
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Banking on Growth is a podcast for bankers and financial advisors operating in community-based banks and credit unions. Throughout this podcast, we'll chat with financial industry professionals and thought leaders at the forefront of developing creative solutions to assist community banks in delivering financial advisory services to their clients with the goal of helping the institution grow. We'll examine the most recent industry developments, technology, and best practices for providing hi ...
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Welcome to “Results by Design: UX Insights for Business Leaders,” the podcast that dives deep into the world of UX design, strategy, and insights, with a laser focus on reducing friction at those critical moments in the customer journey. Our mission is to equip business leaders like you with the knowledge and tools needed to leverage UX methods and strategies to achieve tangible business outcomes and create lasting value. In each episode, we bring you expert interviews, real-world case studi ...
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Start That Business | How to start a business, Service Based Business Online, Freelancing, Make Money Online
Chichi Ukomadu - Christian Business Coach, Implementation Coach, Accountability Coach
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The Go-to Podcast for Christian women who want to start an online service-based business from scratch! ** TOP 2.5% GLOBALLY RANKED CHRISTIAN BUSINESS PODCAST** Are you ready to streamline your focus and get clarity to start your online service-based business? Are you tired of struggling with lack of clarity, self-doubt, and the fear of being a public failure? Do you wish you had a clear plan you could follow to make your calling a reality? Hey Friend! You don’t have to stay stuck any longer. ...
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Intevity's point of view on Digital Transformation
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Podcast focused on improvements in Manufacturing and Enabling Manufacturing Technology. Hosted by Tristan Bailey, conversations provide lessons and insight from the people who have been working with best practice and growing their business. " When you need to climb a mountain, make friends on the path, as everything grows on the way up " New automation technology and digital transformation offer new ways to improve speed and profit. Business customer needs are forever in a state of change, s ...
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Dive into the dynamic world of non-surgical aesthetic medicine with your daily dose of insight from Dr. Teri Fisher, in the "Aesthetic Medicine Minute." Crafted for those on the go, each power-packed one-minute episode is your shortcut to the latest trends, breakthroughs, and must-know news in the realm of aesthetic non-surgical treatments. From the heart of Vancouver, BC, Dr. Fisher, a seasoned expert at the Anti-Aging Medical and Laser Clinic, simplifies the complex universe of injectables ...
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The CX Club podcast looks at the good, the bad and the ugly of the CX world... This is what you can expect over the first 30 shows: Shows 2 - 12: CX Principles - establishing the appropriate mindset for CX & CEM Shows 13 - 20: CX as a Business Discipline - a step by step look at Customer Experience as a data-driven, customer-led business transformation exercise Shows 21 - 30: Customer Experience Determinants: Things that are not directly involved in CX, but have a major impact on the success ...
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Dive deep into the dynamic marketing realm in the digital age with The Backstory on Marketing and AI, hosted by Guy Powell, the visionary President of ProRelevant Marketing Solutions. This enlightening podcast is your gateway to understanding the intricate interplay between data-driven marketing strategies and cutting-edge AI technologies. Each episode brings to the table candid and insightful conversations with some of the industry's most influential leaders and analytics experts. They shar ...
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What do you do if you’re a corporate executive in your 30s, 40s or beyond, have kids, a mortgage - and have this undeniable desire to start a company? Execepreneur covers the journey from successful corporate executive to entrepreneur. We navigate the transition from accomplished corporate leader to launching, building and growing your first business. We interview successful, high growth executives that have made the leap, like Matthew Lieber from Gimlet and Startup, Gary Swart from oDesk, a ...
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https://thephysiciansroad.com (www.thephysiciansroad.com) The TPR platform is where you create your life in medicine on your own terms. Through our 5 Paths to Happiness and Personal Fulfillment Model we provide guides, resources, tools, coaches, and events to help you construct the life you want. The 5 Paths are your Wealth, Practice, Health, Relationships, and Personal Development and we use these paths as guide posts to order our lives. Your Wealth – Are you optimizing your current monetar ...
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We are a startup studio based in London. If you want to solve a big problem, we’ll help you build a business that can do it.
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Hosted by Betsy Sikma, this ongoing series of 15- to 20-minute podcasts is designed to break down complex topics that have a huge impact on life at Milliken.
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Join Marlene Lowe by the flicker of the late-night lamp on "Your Business Ghost," a podcast that whispers secrets of growth and resilience to the small business owner cradling ambitions in the quiet. This is not just a show; it's a nocturnal confidante for the solo entrepreneurs and the dreamers operating their one-man orchestras, aiming to compose symphonies of success. In the hush that falls when the world sleeps, Marlene invites you to a place where vulnerability meets strength, where the ...
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Browse all our current episodes, as well as pre-register for upcoming podcasts as we’re joined by eCommerce experts spanning a variety of interesting backgrounds. Plug in at your leisure for the latest thought leadership topics for your eCommerce brand to help you keep abreast of the industry and pick up those all important marginal gains to help you continue to grow! Find out more at https://www.segmentify.com/ecommerce-growth-show
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The "TikTok Shop Podcast" is an innovative and engaging podcast designed specifically for entrepreneurs, creators, and enthusiasts in the ever-evolving world of social commerce. Each episode delves into the dynamic and rapidly growing realm of TikTok Shop, offering listeners unique insights, strategies, and success stories directly from the influencers, marketers, and brand owners who are making waves on the platform.
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Welcome to The Knowledge Catalyst! In this podcast, we help small business owners accelerate their growth by using knowledge as a strategic asset. Our show is focused on discovering hidden knowledge insights small business owners and entrepreneurs can use to build stronger customer relationships, create better products, and increase profitability.
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If you’re a small business owner, business coach, or consultant looking to optimize your sales process, close more deals, and automate your client pipeline, "Pipeline Power: CRM Sales Systems for Business Owners" is the podcast for you. Join Mary Sue Dahill, a customer relationship management (CRM) expert and sales systems strategist, as she dives into the world of CRM-driven sales pipelines and automation. Mary Sue isn’t about generic business systems—she’s laser-focused on the tools and ta ...
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Welcome to The Creative Crossing - a podcast where business smarts and creative hearts come together to help take you and your business to the next level, hosted by Aaron and Breanna Robertson. The Creative Crossing is a blend of business, creativity and honestly just life. The content we cover on this show is intended to educate, inspire and encourage by giving our listeners the tools, tips, and resources they need to pave their way in their creative careers. We discuss topics around creati ...
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Welcome to The Clueless Business Owner Classroom Your go-to resource for practical business advice, marketing tips, and entrepreneurial inspiration. Do you have a small service-based business? This podcast was especially created for you! For the past 10 years I have been working with REALLY small businesses to help them double, triple, and quadrupel their revenue by properly leveraging the Internet. I have had tremendous success as a marketing consultant but it has ALWAYS been my dream to te ...
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Hosted by successful entrepreneurs Atiba de Souza and Dean Isaacs, the Growth Engineers podcast gives you the insights and proven strategies you need to stay ahead of the business growth curve. 📈 Whether you’re new to the marketing game or are a pro looking for a new perspective, this podcast provides business owners and entrepreneurs with real, tangible advice. Tune in weekly to the Growth Engineers podcast as Atiba and Dean break down the latest thought leadership in marketing, sales, busi ...
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The next generation of successful entrepreneurs will be both founders & creators, leveraging their own audience to launch, build, and scale multiple companies into millions based on their own personal hobbies & passions. This is the 'Personal Holding Company' philosophy. It's a lifestyle business on steroids: no venture capital investors, work whenever & wherever you want, turning your hobbies into businesses. First Class Founders explores this PHC philosophy with tactical tips & strategies ...
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I'm a Fractional Chief Marketing Officer for life science companies and I help them accelerate product adoption & make marketing work. This is LifeSci Continuum, where we explore the unbroken sequence of innovation, strategy, & growth in the life sciences industry. Join us as we explore the insights and experiences of founders, product managers, commercialization leaders, & marketing pros in the field. Discover the strategies & tactics that have worked for them, hear about their challenges a ...
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101 | Why A Customer Journey Map Is Essential for Serving with Excellence
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Hey Friend, In this episode, we’re diving into something that will transform how you show up for your clients—Customer Journey Mapping! Think of it like Google Maps but for your business. It helps you see exactly where your customers are coming from, what roadblocks they hit, and how you can make their experience smooth and stress-free. We’ll break…
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How do you transform scattered customer insights into a structured, data-driven approach to marketing and sales? Cory Peterson shares the journey his organization took—from early, informal customer interviews to a comprehensive digital customer journey framework. In this episode, Cory walks us through the process of mapping the customer journey, th…
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Enhancing Laser Knowledge: Elevating Aesthetic Medicine with Aventus AI
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This episode explores a study on aesthetic medicine practitioners and their use of laser therapy for treating hypertrophic scars. It reveals their generally proactive approach and positive attitudes towards the therapy, despite needing improvement in knowledge about its efficacy and side effects. The discussion highlights how career advancement and…
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Designers as anthropologists: On empowering design teams
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Dani Snyder on leading design teams out of their silos As someone who started out as an industrial designer and who is now the Head of Design AI, Servicing and Communications at JPMorganChase, Dani Snyder deeply understands the design process and organizational design. This week Dani joins Tammy to talk about how to empower design teams. She shares…
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#38: The layer cake approach to branding with Allison Capaldi and Robert Wolfe, Zeck
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In a world of fleeting attention spans and oversaturated markets, how can brands truly stand out and build loyalty that lasts—even when it comes to something as overlooked as board meetings? Today, we’re joined by Allison Capaldi, Senior Content Manager at Zeck, and Robert Wolfe, Founder of Zeck. Together, they’ve built not one but three successful…
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Beyond Email Blasts: How MISUMI Optimizes Marketing Automation
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Deploying marketing automation at scale in the manufacturing sector comes with an array of challenges and opportunities. In this week’s episode of The Kula Ring, Carlicia Layosa shares her firsthand experience implementing and refining marketing automation strategies. She discusses the importance of data integration, audience segmentation, and beha…
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Master Ecommerce Conversion Optimization: Step-by-step training guide
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Send us a text Summary In this podcast, Femi Olajiga provides a comprehensive guide to conversion rate optimization (CRO) for e-commerce stores, particularly focusing on Shopify. He emphasizes the importance of understanding the entire customer journey, from acquisition to post-purchase, and how each stage impacts overall conversion rates. Olajiga …
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Fillers Revolutionizing Acne Scar Treatments 2025
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In this episode, listeners will explore the world of synthetic dermal fillers and their effectiveness in treating acne scars, based on a recent systematic review. The discussion includes insights from 26 key trials involving 1,121 participants, highlighting the potential of fillers like hyaluronic acid, poly-L-lactic acid, and more. Learn about var…
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Customer Success Playbook S3 E19 - Terinee Pooler - NPS
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Send us a text In this engaging episode of Customer Success Playbook, Terinee Pooler, Atlanta Chapter Lead of Women of Customer Success, shares crucial strategies for developing and operationalizing effective Net Promoter Score (NPS) programs. Drawing from her extensive experience, Pooler emphasizes the importance of proactive customer engagement a…
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Microwave Makeover: Revolutionizing Skin Tightening with Salsi's System
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Explore the latest advancement in aesthetic medicine with a novel microwave-based system designed to combat double chins and sagging skin. Operating at 2.45 GHz, this non-invasive technology targets subdermal fat while preserving outer skin layers, offering precise and gentle treatment without the need for surgery. Patients experience improved skin…
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Revolutionizing Skin Care: 3D Mapping and Custom Treatments
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This episode explores the transformative impact of 3D skin mapping in dermatology and aesthetics. The discussion reveals how this technology provides a detailed, three-dimensional model of the skin, allowing personalized treatment plans with remarkable precision. By analyzing facial features and underlying layers, clinicians can tailor procedures l…
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CSP S3 E18 - Eleni Vorvis - Leveraging AI for Enhanced Customer Intelligence
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Send us a text In this compelling conclusion to our three-part series, Eleni Vorvis delves into the transformative role of artificial intelligence in strengthening the partnership between Customer Success and Product Management teams. Discover how AI is revolutionizing customer feedback analysis, product usage tracking, and strategic decision-makin…
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Love Yourself: Beyond Cosmetic Procedures with Empowerment
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This episode explores the impact of cosmetic procedures on self-identity and emotional well-being, especially amidst societal beauty standards. It highlights the importance of having realistic expectations, communicating openly with healthcare providers, and building a supportive network. Ethical considerations in the cosmetic industry are discusse…
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120. Building a Winning Brand: How Start Right Foods Stands Out in the Frozen Breakfast Aisle with Clint Matthews
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What does it take to get your food brand onto store shelves—and make sure it doesn’t blend into the sea of sameness? Clint Matthews, co-founder of Start Right Foods, joins host and Food Brand Strategist Katie Mleziva to talk about how the Start Right brand has evolved, why a strong brand strategy is a foundational piece for successfully scaling a b…
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Digital Reflections: Navigating Videoconferencing Dysmorphia in 2025
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This episode delves into a study exploring how the rise in videoconferencing during the COVID-19 pandemic has impacted self-perception and beauty standards. By examining the concept of ‘videoconferencing dysmorphia,’ the podcast uncovers the growing tendency for individuals to scrutinize their digital reflections, often leading to increased interes…
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How to Create Engaging Content That Builds Authentic Connections & Trust Online | 288
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Struggling to connect with your audience? Learn how to create engaging content that builds trust, fosters relationships, and keeps people coming back. Tune in for storytelling tips, consistency hacks, and engagement strategies that grow your brand! Ready to Build Your Signature Empire? Let’s create a business that stands out, thrives and generates …
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Don't get duped! key warning signs in cro agency to watch for
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Send us a text Summary In this podcast episode, Femi Olajiga discusses the critical aspects of hiring a Conversion Rate Optimization (CRO) agency. He highlights the importance of understanding the digital customer journey and warns listeners about the potential pitfalls of working with unreliable CRO agencies. Femi emphasizes the need for a well-st…
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Lumisque's CO Gel: Revolutionizing Skin Rejuvenation and Healing
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In this episode, listeners will explore the latest advancements in carboxytherapy, with a focus on a new CO gel developed by Lumisque, Inc., that promises enhanced skin rejuvenation through improved oxygen delivery. This innovative topical gel serves as a convenient and non-invasive alternative to traditional CO injections, effectively improving sk…
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102 | 3 Essential Workflows to Elevate Your Customer Experience
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Hey Friend Let’s talk workflows! You know that feeling when everything in your business is running smoothly, clients are happy, and you’re not constantly putting out fires? That’s the magic of workflows, and today, we’re diving into the 3 essential workflows every service-based business needs to deliver a seamless customer experience. In this episo…
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CSP S3 E17 - Eleni Vorvis - Product Adoption Monitoring
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Send us a text This episode dives deep into the intricate relationship between product adoption monitoring and customer success. Eleni Vorvis, a seasoned customer success professional, shares her expertise on implementing effective monitoring strategies and establishing robust feedback loops with product management teams. The discussion explores bo…
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Secrets to Boost Your Lead Generation Website Conversions!
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Send us a text Summary In this conversation, Femi Olajiga discusses effective strategies for optimising lead generation websites. He emphasises the importance of harnessing customer insights from sales teams, conducting thorough competitor analysis, and optimizing forms to enhance conversion rates. Additionally, he highlights the role of email mark…
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Shrink Pores: Onabotulinumtoxin A vs Hyaluronic Acid Fillers Battle
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This episode delves into a study by Dr. Vasanop Vachiramon, exploring a dual-treatment approach to managing enlarged facial pores using Onabotulinumtoxin A (onaBoNT-A) and hyaluronic acid (HA) fillers. The findings from the trial with 32 subjects suggest that onaBoNT-A alone may be slightly more effective after six months, although the combination …
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Change Agent: On Having the Courage to Take Risks
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Ecolab’s Kevin Doyle on striving for constant improvement As a young man Kevin Doyle’s dad gave him some advice - try and improve your job every single day. Since then Kevin has worked at companies like Visteon and Delphi and is now the Chief Digital Officer at Ecolab. This week Tammy chats with Kevin about what motivates him as a leader and how he…
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Store your gold with zero worries with Aurm's new age lockers built for gated-communities
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In this episode we talk to Vijay Arisetty, the founder of Aurm, who went from being in the Airforce to becoming the co-founder of MyGate. Aurm is a special project with a special purpose because a majority of urban Indians are living in a gated community and these communities don't have access to safe-deposit lockers. Aurm is a new age safe deposit…
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New Marketing Strategies for a Sales-Led Industrial B2B Brand
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This week on The Kula Ring, Tara Vincar, Marketing Director at Alpha Controls, shares her journey of transforming the company's marketing approach from the ground up. She discusses how she navigated the steep learning curve of the instrumentation industry, built a small but mighty marketing team, and gained executive buy-in for long-term strategy. …
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Ozempic Effect: Tackling 'Ozempic Face' Trends with Galderma Solutions
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This episode explores the dermatological trend of 'Ozempic face,' prompted by the widespread use of the weight loss drug, Ozempic. Listeners will learn about the facial changes associated with significant weight loss and how dermal fillers are providing solutions. The episode also delves into the UK cosmetic injectables market, revealing surprising…
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CSP S3 E16 - Eleni Vorvis - Product management- Communication and Strong Relationships
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Send us a text In this compelling episode of The Customer Success Playbook, Eleni Vorvis, a fractional CS leader and consultant, shares invaluable insights on fostering effective collaboration between Customer Success and Product Management teams. She emphasizes the crucial importance of building strong relationships and understanding mutual goals …
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Dr. Rosh Leads Charge for Aesthetic Safety Standards
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This episode delves into the pressing debate over unregulated botox and aesthetic treatments in the UK, spotlighting concerns raised by Conservative MP Bradley Thomas and the response from policymakers like Lucy Powell. Dr. Roshan Ravindran, a leading voice in the call for regulation, underscores the dangers of unqualified practitioners in the indu…
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Revolutionary Gel Elevates Cosmetic Dermatology: Collagen Boost Success
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This episode explores recent advancements in cosmetic dermatology with a focus on a novel injectable gel designed to rejuvenate aging skin. A study with 43 participants undergoing three monthly sessions revealed promising results, including enhanced collagen production and lifting effects, with minimal adverse effects. Using subjective evaluations …
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CRO Audit: Boost Your Ecommerce Website Conversion Rate
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Send us a text Summary In this conversation, Femi Olajiga discusses the importance of conducting a conversion rate optimization (CRO) audit for e-commerce stores, particularly those using Shopify. He emphasises the need for a holistic approach that includes understanding customer behaviour, data integrity, user experience, and collaboration between…
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Exosome Innovations: The Future of Skincare and Anti-Aging
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This episode explores the emerging role of exosomes in cosmetics and skincare, focusing on their potential for skin rejuvenation and anti-aging. While exosomes offer promising benefits like improved pigmentation and faster wound healing, challenges such as clinical validation and regulatory issues need addressing before they reach mainstream applic…
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Okulo Aerospace, a use case for made-in-India HAPS drones - in-conversation with Ideaspring Capital
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In this episode we have Naganand Doraswamy, the founder of Ideaspring Capital who interviews Parithi Govindaraju about the future of made-in-India drones and the technology that powers them. Parithi comes from the field of deep science and his interest in aerospace has enabled him to build Okulo Aerospace to capture the High Altitude Pseudo-Satelli…
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CSP S3 E 15 - Mike Sabat Twilio - Meta Prompt for Success
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Send us a text In this thought-provoking episode, Mike Sabat, Enterprise Account Executive at Twilio, unveils practical strategies for leveraging AI in customer success and account management. He shares groundbreaking approaches to AI implementation, including using it as a virtual coworker and harnessing tools like Google Gemini for comprehensive …
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Episode 7 — Getting Started in Support
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Mat and a bunch of support experts share actionable tips, encouragement, and helpful advice for people new to support, those considering a support career, and even jaded veterans. For show notes, further reading, and links to our contributors, see https://www.helpscout.com/resources/supportive-podcast/S1E7/ A huge thank you to everyone who contribu…
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Unlocking Rosacea Relief: BoNT-A’s Surprising Potential
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In this episode, listeners will explore the potential of botulinum toxin type A (BoNT-A) as a treatment for rosacea, a common skin condition characterized by redness and irritation. The discussion centers around a recent meta-analysis registered in PROSPERO, which examined the efficacy of BoNT-A in reducing facial erythema. Despite the traditional …
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Create a Signature Offer That Attracts and Delights Your Ideal Customer | 287
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Let’s get real—your business needs that one irresistible offer that makes your dream clients say, “I want some of that!” But how do you create an offer that stands out, feels aligned with your brand, and solves real problems? In this episode, I’m breaking it all down on how to truly understand what your audience needs, making your offer match your …
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Digital Customer Journeys Podcast Trailer
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Send us a text Summary The Digital Customer Journeys Podcast, hosted by Femi Olajiga, aims to explore the fragmented nature of customer journeys across various channels. Femi, with a strong academic background and practical experience in marketing, seeks to educate non-marketing professionals about the importance of understanding the full customer …
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Unlock New Aesthetics: Exosome Innovations by Wiley Periodicals
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This episode explores the latest advancements in aesthetic medicine, focusing on the potential of exosomes in cosmetic applications. Researchers are investigating these nanoscale vesicles for their ability to improve hair rejuvenation, reduce hyperpigmentation, and heal scarring. Early studies suggest promising results in alopecia treatment and fac…
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CSP S3 E14 - Mike Sabat Twilio - The Merger of CSM and AE
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12:10
Send us a text Summary In this thought-provoking discussion, Mike Sabat from Twilio shares his perspective on the potential convergence of Customer Success Management (CSM) and Account Executive (AE) roles in enterprise technology. The conversation delves into how consumption-based pricing models and increasing product complexity are driving this t…
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Unlocking Efficiency: Rob Dwyer’s Approach to Automating Support Operations
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Support teams juggle way too many manual tasks—from sending training invites to formatting reports and tracking progress. But what if you could automate it all with the tools you already have? In this episode, Rob Dwyer from Happitu shares how he used VBA inside Microsoft tools to eliminate repetitive work, saving hours every week on training, onbo…
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Migraine Relief Breakthrough: Maine Comprehensive Pain Management's with Botox
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This episode highlights a recent development in migraine treatment from Maine Comprehensive Pain Management in Scarborough, Maine. The clinic reported a 95% positive response rate using a modified version of the FDA-approved PREEMPT injection protocol with Botox. By making slight adjustments to injection sites, significant improvements were achieve…
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Bringing Vision and Logic Together: With Tom Kotlarek
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How diversity of thought can bring creative visions to life This week Tammy is joined by her colleague and long-time collaborator, Tom Kotlarek. Tom is the SVP of Global Delivery and Operations at Launch and has worked at some of the biggest companies out there, from NASA to DreamWorks - he’s even met Jacques Cousteau! When Tom and Tammy first met …
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#37: Marketing operations as a driver of growth with Mike Rizzo, MarketingOps.com
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Is your marketing operations team set up to be a strategic driver of growth, or are they stuck managing tools and putting out fires? Today, we’re joined by Mike Rizzo, Founder of MarketingOps.com. Mike is here to discuss the 2024 State of the Marketing Operations Professional Report, which is based on insights from over 600 MOps professionals. This…
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Dermatologists: The Experts Behind Cosmetic Dermatology's Boom
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Explore the booming world of cosmetic dermatology, where non-invasive procedures are on the rise. Despite this growth, few medical spas are owned by dermatologists, highlighting the importance of specialized training. Discover why dermatologists are trusted experts, capable of addressing both aesthetic and underlying health issues, and learn about …
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CSP S3 E13 - Mike Sabat - Twilio - Upsells in Account Reviews
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Send us a text In this compelling episode of the Customer Success Playbook podcast, Mike Sabat, Enterprise Account Executive at Twilio, shares his expertise on effectively incorporating upsells into account reviews. He discusses how the increasing complexity of modern products creates opportunities for account managers to deliver additional value t…
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Revamping Dermatology: Beyond Fitzpatrick at Oklahoma Health
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This episode delves into the challenges of using the Fitzpatrick Skin Type scale in dermatology, highlighting a recent study from the University of Oklahoma Health Physicians Dermatology Clinic. The study reveals discrepancies between patient and provider assessments of skin types, particularly among diverse racial and ethnic groups. It underscores…
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119. [Listener Question] How to Communicate That Your Food Brand IS Actually Better
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Find the full transcript for this episode plus other resources for food business owners at www.realfoodbrands.com/podcast. Do you ever wonder how to stand out in a crowded market and help people see why your food brand really is better? In today’s episode, I’m answering a listener’s question: ‘Katie, how can I tell people our products are ACTUALLY …
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Unlock Radiant Skin: Tribeca Skin Center's Botox Insights
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Learn the essentials of Botox and fillers with insights from Dr. Sherwin Parikh, a leading dermatologist, as he shares expert advice on selecting the right practitioner and navigating the world of cosmetic injectables. Discover the importance of treating these enhancements as an art form and why your choice of practitioner matters. Dr. Parikh also …
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