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So Many Improvements! Where to Start?

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Manage episode 433978177 series 3424323
Conteúdo fornecido por Jeannie Walters, CCXP, Jeannie Walters, and CCXP. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Jeannie Walters, CCXP, Jeannie Walters, and CCXP ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.

How do you prioritize customer experience improvements in a way that truly makes an impact? Discover the answer as an insightful question from Allison Shapira (www.linkedin.com/in/allisonshapira/) sets the stage for an engaging exploration into aligning customer experience enhancements with your organization's core goals. By mapping out the customer journey, we uncover the pain points and opportunities that matter most, using a combination of customer feedback and operational data to guide our efforts. Hear how to define success with a customer experience mission statement and discover the power of thoughtful touchpoint improvements, such as more efficient invoicing processes.
I'm reaching out to you—our dedicated listeners—to share your thoughts and questions about enhancing customer experiences. Your contributions are invaluable to our mission of making the world a better place by creating fewer ruined days for our customers. Leave a voicemail at askjeannie.vip and join us next week as we continue transforming ideas into actionable strategies.
Resources Mentioned:
CX Mission Statement Workbook -- https://bit.ly/cx-mission-workbook
CX Success Statement Workbook -- https://bit.ly/cx-success-workbook
Customer Journey Mapping Workbook -- https://bit.ly/cjmworkbook
Experience Investigators Website -- experienceinvestigators.com

Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

  continue reading

Capítulos

1. Prioritizing Customer Experience Improvements (00:00:00)

2. Enhancing Customer Experience Through Feedback (00:11:25)

92 episódios

Artwork
iconCompartilhar
 
Manage episode 433978177 series 3424323
Conteúdo fornecido por Jeannie Walters, CCXP, Jeannie Walters, and CCXP. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Jeannie Walters, CCXP, Jeannie Walters, and CCXP ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.

How do you prioritize customer experience improvements in a way that truly makes an impact? Discover the answer as an insightful question from Allison Shapira (www.linkedin.com/in/allisonshapira/) sets the stage for an engaging exploration into aligning customer experience enhancements with your organization's core goals. By mapping out the customer journey, we uncover the pain points and opportunities that matter most, using a combination of customer feedback and operational data to guide our efforts. Hear how to define success with a customer experience mission statement and discover the power of thoughtful touchpoint improvements, such as more efficient invoicing processes.
I'm reaching out to you—our dedicated listeners—to share your thoughts and questions about enhancing customer experiences. Your contributions are invaluable to our mission of making the world a better place by creating fewer ruined days for our customers. Leave a voicemail at askjeannie.vip and join us next week as we continue transforming ideas into actionable strategies.
Resources Mentioned:
CX Mission Statement Workbook -- https://bit.ly/cx-mission-workbook
CX Success Statement Workbook -- https://bit.ly/cx-success-workbook
Customer Journey Mapping Workbook -- https://bit.ly/cjmworkbook
Experience Investigators Website -- experienceinvestigators.com

Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

  continue reading

Capítulos

1. Prioritizing Customer Experience Improvements (00:00:00)

2. Enhancing Customer Experience Through Feedback (00:11:25)

92 episódios

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